General

Treatment and Packages

• Can children use the spa?
• Do you have to use the spa to have treatments?
• I need to cancel my booking, do I get a refund?
• Can I add treatments to an existing booking?
• Do you offer Biab nails or specific wax ingredients?
• I want to speak to a therapist before booking

Gift Vouchers and Treatment Courses

• Do you sell gift vouchers?
• How do I use a gift voucher to book?
• Can I use a discount or promo code online?
• How do I buy a gift voucher?
• When do gift vouchers expire?

Group Bookings

• I need to add more people to my booking
• If I miss my booking, can I get a refund?
• Can I book for more than one person?
• Can I check my booking status?

Thermal Spa

• How long can I stay in the spa?
• Does the Thermal Spa Experience vary at each Spa Experience Location?
• What is the Thermal Spa Experience?
• Can I use external products within the thermal spa?
• Do I have access to the thermal spa when I book a treatment?

Spa Experience and Facilities

• Can men and women use the spa together?
• What's the difference between a health suite and a spa?
• Spa Etiquette - Key Reminders
• Do I need to bring anything with me?
• I am a Better Health & Fitness plus Spa member, how do I get my discount when booking?
• I am a Better member, do I get a discount

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